Michals-Kagan has compiled this info so that you may be better informed about our online store.
Answers
How long have you been in business?
We've been in business since 1939 and in the current location since 1960.
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What is your return policy?
Most items carry a 30-day money back guarantee. If in the 30 days you are not satisfied with your purchase you may return it for a full refund or exchange. This policy is excluded from specially made items, items that have been worn, polished to make it look like new, sized from original size and items that aren't returned in original condition and packaging.
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Are shipping charges refunded?
No, shipping charges are not refundable.
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Are all carat weights accurate?
Since we make each item individually weights may vary slightly. We will do out best to match the weights shown for the item.
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What market price are your gold items priced at?
The items that are gold were priced at $400.00 gold market.
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What market price are your platinum items priced at?
The items that are platinum were priced at $850.00 platinum market.
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Can prices change without notice?
Yes, prices can change from outside forces, such as the gold and platinum market, and the diamond bourses that raise prices without notice.
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Are your diamonds certified?
Most of our diamonds are not certified, but do come with a gemological appraisal, as they offer the best value for the dollar. You can have any stone checked through a certified appraiser for accuracy.
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Do you disclose any treatments to your stones?
Yes, we will disclose if there has been any treatment to the stones you are purchasing.
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How do you compare yourself to other online retailers?
We try to think of ourselves as an established brick and mortar store where someone can actually walk in and see the items they want to purchase. We have been around since 1939 and have a lot more experience then most online retailers; they didn't exist.
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